Privacy Policy

The General Data Protection Regulation
Privacy Policy
Robert Holland Funeral Directors Ltd

Trading name: Robert Holland Funeral Directors ltd.
Registered address: 18, Northgate, Sleaford, Lincolnshire. NG34 7BJ
Company number: 4458220

Data collection

Data that we collect: Name, address, telephone number(s), email address(es) of client. Name, address, date of birth and religion of deceased persons

Why we collect this information: To enable us to allow us to fulfil the funeral service/ memorial service/ repatriation/ exhumation of the deceased person on behalf of the client.
How we collect this data: On funeral arrangement form and via email/website enquiries

All of this client data collected is necessary to complete the arranging of a deceased’s funeral service/ memorial service/ repatriation/ exhumation. It is collected for:

a) Consent: the individual has given clear consent for us to process their personal data for a specific purpose.

(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked us to take specific steps before entering into a contract.

(c) Legal obligation: the processing is necessary for us to comply with the law of burial and cremation

We will retain funeral data for an indefinite period to allow us to make contact with clients should the need arise (eg exhumation) or to enable us to provide details of previous service to the client family for additional funeral services.

Customer payment details will be held until acceptance of payment and destroyed no late than 2 business days later.

Use of Data

We will use customer data to allow us to:

Make funeral arrangements on their behalf

To provide and personalise our services to the client

To send any relevant information to them regarding the funeral service

To enable us to contact the client should the need arise at any time in the future (eg exhumation process)

Use of Data for marketing

We will not use the client data in respect of any marketing activities

We may share the client data with third party businesses to enable them to contact the client and personalise the funeral service and to enable the funeral service to be performed. These include:

Crematoriums/ cemeteries: Client name, address, contact telephone number and email address

Ministers/ celebrants/ Parish Clerks: Client name, address, contact telephone number and email address
Coroners officers: Client name, address, contact telephone number

Doctors: Client name and telephone number

All of this information is necessary for the third party business to be able to perform their duties in respect of booking a cremation/ burial service, completing statutory documents such as Forms 2/3/4 cremation. Contacting the client to discuss content of funeral service
This information will be transferred by the following mediums:
Statutory cremation/ burial documents. Email.

Security

We keep all documents relating to the client in non-public areas. All funeral forms are kept in a locked file out of office hours. These documents include:
Funeral arrangement forms, funeral invoice accounting copies, pre-paid funeral plan documentation.

Website

When you visit our website we send you a cookie. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

Cookies may be used in the following ways

  • To enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line).
  • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
  • Two types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
  • You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

We employ security measures to prevent unauthorised access to information that we collect online. However, we cannot guarantee the security of your personal information. Given that the internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means, for instance that the data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Access to information

The client has the right to request what information is being held about them, inspect the data which we hold about them, request a copy of this information, request us to make corrections to the data that we hold, request us to remove their details from our records.

All request should be made in writing to:

Andrew Clark,
Funeral Manager,
Robert Holland Funeral Director,
14, St. Catherine’s Road,
Grantham.
NG31 6TS

Or via email to:

office@rhfd.co.uk

We aim to respond to all request within five working days of receipt of the request.
We may refuse a client’s requests to access their data if we feel that the request is “manifestly unfounded or excessive”

Organisation Contact

Should a client wish to contact us to discuss this Privacy Policy they should contact:

Andrew Clark,
Funeral Manager,
Robert Holland Funeral Director,
14, St. Catherine’s Road,
Grantham.
NG31 6TS

Or via email to:

office@rhfd.co.uk

We aim to respond within five working days of receipt of the contact.

Complaints

Complaints can be made to the Organisation contact via email or in writing.

Clients also have the rights to lodge any complaints directly with the Information Commissioners Office (ICO) using their website:

https://ico.org.uk/concerns/handling/

Or by using their helpline:
0303 123 1113 (local rate – calls to this number cost the same as calls to 01 or 02 numbers).

Policy issued: 13th April 2018
Revision date: 13th April 2019
Issued by: Andrew Clark